Return FAQ's

WHAT IS YOUR RETURNS POLICY FOR ITEMS PURCHASED ONLINE

We are happy to offer a refund or exchange on all items purchased online when returned within 14 days of receiving your original order. Refunds take 10-30 days to process from the date we receive it back and will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online.

Please note, we are unable to offer free returns for international orders.

Please ensure your returns slip with your name and order number is included in the parcel. Failure to do so may result in the refund process being delayed. All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.

Please note we are unable to refund shipping charges for any deliveries that are refused and these return fees may be deducted from your refund.

The refund value for international orders placed in a non-GBP (£) currency will be based on the daily exchange rate.

If you have received your order and it’s not quite right we would be happy to offer you an exchange for the same item in a different size. Please contact our customer services teaminfo@aqaq.comso the item/s can be put aside for you. Please also write these details on your returns slip and return with your original order.

We aim to process all exchanges within 7 working days of receipt. Please note this may take slightly longer during busy periods.

We have free and easy returns for UK customers.You can return your unsuitable item(s) just drop us an email atinfo@aqaq.comwith your order number and we will send you a free returns label.Please ensure your returns slip with your name and order number is included in your returns parcel.Your return parcel can take 5-7 days to reach our warehouse. Upon receipt, your parcel will be scanned and you will be updated to know we have received.Please note, we cannot accept responsibility for returns which are not sent via the returns portal or cover personal postage costs.

WE WOULD LOVE TO HEAR FROM YOU

If you have any question regarding your order please email us directly at info@aqaq.com or send us a message below

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