Please read through AQ/AQ's terms and conditions carefully before placing your order. By purchasing through this site, you agree to be bound by the terms and conditions set out below. If you have any queries before making a purchase, please contact us so we can help.
Payment and Pricing
All prices are inclusive of VAT, and are correct at the time of entering the information into the system. We reserve the right to change the prices of goods at any time. Prices charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. International customers will also be liable for any customs or import duty charges that may be applied. All credit and debit cardholders are subject to validation checks and authorisation, and no order will be processed before this has taken place. Customers will be notified immediately if payments are not authorised. Please note that we require a valid telephone number and e-mail address when orders are being placed. Failure to provide these may result in the order being cancelled. Once orders have been placed they cannot be modified in any way. Any cancellations required must be confirmed by telephone immediately after the order has been placed.
We make every effort to ensure that our products are displayed accurately on our website. However, please note that colours may vary slightly depending upon the quality of your computer monitor. All sizes indicated on our site are UK sizes, and are approximate. Please contact us if you have any sizing queries. We make every effort to ensure that all product information is accurate and up to date, but reserve the right to refuse an order where product information, including prices, have been entered incorrectly. All goods on our website are subject to availability. If an item ordered has sold out, you will be immediately notified and refunded in full.
Please note that reserving our pre-order items does not guarantee purchase. Customers will be notified via email when the item is in stock, and then orders will be processed on a first come, first served basis. Due to limited stock and high demand for these garments, AQ/AQ is unable to accept responsibility for items selling out before all reservations are confirmed.
Our Gift Vouchers cannot be used in-store and are non-transferrable. It is the responsibility of the customer buying the voucher to ensure that the recipient’s email address is correct – Aqua will not be held responsible for any vouchers sent to an incorrect email address. Once the voucher has been sent, it becomes the property of the recipient.
Social Media Terms
These Terms will apply to the use of your images posted to and your social media account(s) and any username or handle associated with that account or those accounts, as well as any images you upload directly to AQ/AQ’s website (together, your “Photos”) by AQ/AQ LTD and its affiliates and other related entities (together, “AQ/AQ”). By responding to AQ/AQ’s request to use your Photos with hashtag “#yesaqaq” or by directly uploading your Photos, you agree to these Terms with respect to the Photo(s) for which AQ/AQ has requested consent to use or the Photo(s) directly uploaded. You hereby grant to AQ/AQ a non-exclusive, worldwide, perpetual, irrevocable and royalty-free right and license to use, display, reproduce, sublicense, edit, modify, duplicate and/or create derivative works from your Photos on AQ/AQ’s website, AQ/AQ’s social media channels, AQ/AQ marketing and promotional materials, or in any other media without compensation or attribution to you. You waive any rights of publicity which you may have in any and all names, identities, likenesses, images, names, titles, biographical data, or any other personal attributes included in the Photos and grant to AQ/AQ the right to use the same for purposes of advertising in any format, medium, or technology now known or later developed without further approval, compensation, or notice, unless prohibited by law. You irrevocably waive any moral rights or other rights with respect attribution or integrity of all or any portion of the Photos to the extent allowed by law. You agree not to bring any legal action arising out of AQ/AQ's use of the Photos based on any moral rights or other rights that you cannot waive. You represent and warrant that (i) each Photo is your original work and that you own all right, title and interest in the Photo; (ii) you have all necessary rights and authorizations to allow AQ/AQ to use the Photos as described in these Terms; (iii) your agents, representatives, photographers and all other individuals providing services in connection with the creation of the Photos have executed appropriate documentation in your favor that allow you to legally license the Photos as contemplated herein; (iv) you have the express consent of any identifiable people in the Photos to their likeness being used as described in these Terms including AQ/AQ’s right to use the Photos for future commercial purpose without restriction; (v) your Photos do not contain any third-party trademarks nor reference the names, products, or services of any company or entity other than Sponsor; and (vi) your Photos do not infringe upon the trademarks, copyrights, rights of privacy, publicity or other intellectual property rights of any third party. You hereby release, discharge and hold harmless AQ/AQ from any and all losses and damages of any kind including third-party claims resulting, in whole or in part, directly or indirectly, from your breach of any of these Terms including the representations and warranties listed above. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of entrant and Sponsor in connection with the Terms shall be governed by and construed in accordance with the substantive laws of the United Kingdom.
At AQ/AQ we take privacy very seriously – we need to collect customer data to process online orders, and we understand that our customers want to shop securely and know that their personal details are being kept safe. We promise that we won’t disclose our customers’ details to any third parties, unless it’s necessary for the fulfilment of orders, including our couriers and for security checks. As part of having a customer account with AQ/AQ, we do send out marketing communications via email. All customers have the right to opt out, which can be done by clicking “unsubscribe” on any emails received, or by contacting our customer service team.