Customer Service

      • How To Shop

      • Why Do I Need To Register To Shop

      • Why Is My Order On Hold

      • I've Forgotten My Password and Can't Log In

      • What Payment Methods Do You Accept

      • Can I Cancel My Order

      • Can I Change My Order Once It Has Been Placed

      • Why Has My Order Been Cancelled

      • Can I Order From Overseas

      • What Is Your Exchange Rate For Overseas Orders

      • The Item I Want Isn't Available Online. Will It Be Restocked

      • When Will My Order Be Processed

      • Can I Get Student Discount Online

      • How Do I Use A Promo or Voucher Code

      • The Item I Want Is Out Of Stock Online. Can I Order From Your Store

      • What Is Pre-Order

      • What Do I Do If My Card Is Declined

      • Is It Safe To Order Online

      • UK Delivery Times and Costs

      • International Delivery Times and Costs

      • Will I Have To Pay Customs Charges

      • How Do I Track My Order

      • Do I Need To Sign For My Delivery

      • Can I Change The Delivery Address On My Order

      • My Order Hasn't Arrived Yet. What Should I Do

      • What Is Your Returns Policy For Items Purchased Online

      • I Would Like An Exchange

      • How Do I Return My Item For Free Using CollectPlus

      • How Do I Return My Item For Free Using MyReturns

      • How Do I Return An Item To You By Post

      • I Am An International Customer. How Do I Return An Item

      • Can I Return An Item I Bought Online To One Of Your Stores

      • I Returned My Order. How Long Will My Refund Take

      • Why Haven't My Shipping Costs Been Refunded

      • Have You Received My Return

      • My Order Is Faulty. What Should I Do

      • How much does CollectPlus cost?

      • How do I have my order delivered to a CollectPlus collection point?

      • Why is CollectPlus not available for my current order?

      • How many CollectPlus collection points are there?

      • Where is my nearest CollectPlus collection point?

      • When are CollectPlus collection points open?

      • How long will it take for my order to arrive at my chosen CollectPlus collection point?

      • What do I need to take when I collect my parcel?

      • When making a collection, what ID is accepted?

      • What should I do if I lose my collection code from CollectPlus?

      • What should I do if I don’t receive my collection code from CollectPlus?

      • Can someone else collect my order on my behalf?

      • What if my order includes back-order items?

      • How long will I have to collect my parcel?

      • What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?

      • Once my order has left AQ/AQ can I track it?

      • What should I do if I don’t want my order anymore?

      • What if I want to return an item I have collected from a CollectPlus collection point?

      • How Do Gift Vouchers Work

      • What Time Of Day Will The Voucher Arrive

      • How Long Do Gift Vouchers Last

      • I'm An International Customer. Can I Buy A Gift Voucher

      • My Voucher Hasn't Arrived

      • I've Lost My Voucher Code

      • Do I Have To Use My Voucher In One Go

      • Can I Use A Gift Voucher And A Discount Code On The Same Purchase

      • Can I Cancel Or Return My Gift Voucher

      • What Is Your Returns Policy On Items Bought With A Gift Voucher

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